Obtaining and Using your Account Number and User IDs
Let us start off by thanking you for choosing the Ira Epstein Division of Linn Group as your futures broker. Our order takers, help departments, software products and staff here eagerly await the opportunity to serve you. We believe you'll find we provide you with fast, courteous, efficient service along with up-to-the-minute market information. The type we think you'll need to make better informed trading decisions.
To trade effectively, it is important the you understand the language of trading. This Trading Manual is designed to get provide you with the trading terminology and procedures on how to work and obtain information within our company. This manual is intended to serve as a handy reference guide. Refer to it when you have questions or call any of our specialized help desks.
All customers are issued Account Numbers and specific Passwords and User ID's that are needed to access our products. Be certain to keep these private. We can change these for you instantly if need be, with proper identification.
Your User ID and Password will be sent by e-mail and you will be called by one of our staff. With your Password and User ID you can access, LGP-IraCharts with its built in Order Entry Platform and our browser based XML Trading Platform. If you do not receive these access codes, please call our Help Desk at 1-866-973-3681 8 AM through 4Â PM CST, Monday through Friday.
Live Quotes are available 24 hours a day, seven days a week either online when the markets are open Night and Day Session Orders can be placed orally or via our online trading platforms, practically 24-hours a day. Unless the exchanges make an exception, trading hours typically begin on Sunday Evenings at 5:00 P.M. CST and last until 4:00 P.M. the following Friday Afternoon. Check with us for Holiday Trading Hours as they vary from Holiday to Holiday, depending on the different exchanges trading schedules. The Linn Group does not man its trading desk between the hours of 1:00 AM through 5:00 AM CDT. However, electronic orders through your order entry platform can be entered during these hours.
OBTAINING YOUR ACCOUNT NUMBER, USER ID AND PASSWORDS
After you open your account with us you will be assigned an eight digit account number like this example: 123-45678. When calling in to speak with our staff, please include your Name and Account Number whenever you make a transaction or inquiry. This will make the process faster, easier and more accurate.
If you need further help simply call: 1-866-973-3681
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